Functional Testing

Software Behaves Differently in the Real World

AI has forced internal teams to revisit their software testing processes. Traditional QA methods are insufficient on their own given the unprecedented speed and scale of development today. With app and feature releases outpacing test coverage, quality issues are reaching end users faster than ever — and revenue and retention are on the line.

Functional testing services from Applause alleviate pressure on internal teams by combining AI-assisted test generation and automation with skilled, independent testers assessing quality under real-world conditions. A dedicated Applause team manages structured test case execution, exploratory testing and regression testing against your specific objectives, and delivers filtered, actionable results in real time so your engineering team can move quickly on what matters.

Test Where Your Customers Are, on the Devices They Use

Software doesn't fail in one predictable way. It fails on a particular device, in a particular region, after a user takes an unexpected path. Applause helps you find those failures before your customers do, with a global community of 1.5M independent testing experts and end users. In over 200 countries and territories, they test the device configurations and environments your audiences actually use. Applause integrates directly with your existing development workflow and bug tracking systems, so results flow into your process without adding overhead or disruption.

Testing Capacity That Scales With Your Release Schedule

Applause experts complement your internal team’s capabilities with a functional testing strategy and resources that fit within your existing QA workflows. You provide the build, the scope and the testing goals, and Applause handles the rest. A curated testing team is matched to your requirements, manages test cycles and triages results — with critical issues detected and prioritized by AI, and new test cases created automatically as needed.

Test Unpredictable Scenarios That Emerge in Real Life

Real-world testing’s biggest differentiator is that it’s real. Applause's independent testing community is curated, skilled and matched to your specific requirements, whether you’re validating behavior in a niche market, covering a unique device matrix or testing a usage pattern that hasn’t emerged yet. Our functional testing services give enterprises valuable, human insights that validate apps, websites, connected devices, in-car systems, wearables and more, with up to a 50% reduction in critical issues.

Applause Helps Expensify Accelerate QA While Improving Quality

Expensify, an online expense management company serving 15 million global users, faced challenges when it came time to support more platforms and features. With so many markets and configurations to test, the company turned to Applause. Applause helps Expensify catch critical bugs before release with real-world testing, and validate receipt-scanning functionality across hundreds of physical devices. We also provide localization services, evaluating quality across 10 languages. For seamless integration with Expensify’s QA systems, Applause testers work directly within GitHub and Slack. As a result of working with Applause, Expensify has caught thousands of bugs to date, significantly accelerated its release velocity and reclaimed internal bandwidth.